The success (or failure) of today’s customer journey is based on the holistic customer experience. And, thanks to digital, the modern consumer is in full control of the buyer journey. Case in point: In partnership with Google, the Marketing Leadership Council found that your average consumer is more than halfway (nearly 60%) through the buying cycle before reaching out for help. On the B2B side, this figure could be as high as 90%.
It’s a new age for marketing. The traditional funnel doesn't account for the digital, tech savvy consumer; hence, its evolution.... More