• Writing for Results

    Business-CopywritingThere is no disputing the lead-generating value of powerful online content — blogs, ebooks, case studies, original reports, white papers, webinars, press releases, etc. — but unfortunately many businesses miss the warning signs that their content sucks, or just struggle to commit the resources needed to generate writing that delivers business results.

    The reality is that continually producing premium content worthy of links and leads is not easy. It requires significant time and resources, executive support, long-term vision, internal expertise and often a willingness to share the knowledge businesses once held sacred.

    But, more than anything, it requires the ability to be effective business copywriters, generating content that engages your audiences and motivates them to take action.

    HubSpot Guest Post on Business Copywriting

    We published a guest post — 7 Key Elements of Great Business Content — on the HubSpot Internet Marketing blog that takes a look at the core elements of effective business copywriting:

    1) Strategic

    2) Brand Centric

    3) Buyer Persona Focused

    4) Optimized for Search Engines

    5) Technically Sound

    6) Creative

    7) Results Driven

    There are also some tips on how to hire writers that produce results. Visit HubSpot to read the full post, and let us know what you think.

    Full Original Post on the HubSpot Blog: 7 Key Elements of Great Business Content

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • 5 Business Lessons I Learned from the LeBron James Collapse

    Quicken-Loans-ArenaThe stage was set. Following back-to-back MVP seasons, LeBron James was poised to solidify his place as the greatest basketball player, and probably athlete, on Earth, laying the foundation for his legacy as the greatest of all time.

    After a lackluster Game 2 in the 2010 NBA Conference Semifinals against the Boston Celtics that can best be described as “out of character,” James returned to MVP form in Game 3 with a scintillating performance, scoring 21 of his 38 points in the first quarter.

    He seemed to be the man on a mission we all expected, but then something inexplicable happened — he quit. For the first time in his illustrious career, LeBron’s uninspired performances in Games 5 and 6 left analysts and fans questioning the King’s heart and will to win, and speculating on what happened.

    All the rumors and injuries aside, the best player in the game didn’t show up for his team when they needed him most. And the most amazing part was that he didn’t seem to care.

    While it might have been destroying him inside, perception is reality. To this day his persona is that of someone completely unphased by the collapse, and more concerned with his next contract and ultimate goal of becoming a global icon.

    The competitive fire that burned inside of him after seven years of hearing that he didn’t have Kobe Byrant’s killer instinct, or Michael Jordan’s drive, just appeared to go out.

    So instead of preparing for Game 4 of the NBA Finals, and securing his first ring, James is watching Kobe, again the consensus best player in the game (based on Playoff performances and championships), take on the aging Celtics, a team that had no right beating the Cavs (or the Orlando Magic for that matter), but that just plain wanted it more.

    At the end of the day, it’s irrelevant where he signs in free agency, or how many more games and MVPs he wins. Until James hoists the NBA Championship trophy, his legacy is on hold due to one awful series.

    The Moral of the Story for Businesses

    Now mind you I’m a die-hard Cavs fans, and still firmly believe when it’s all said and done that LeBron will win multiple titles and go down in history as the greatest player of all time. But for now, I wait, like all Cleveland fans, and hope he returns next year to finish what he started.

    In the meantime, I find myself analyzing LeBron and the Cavs as it relates to business. Here’s what I’ve come up with:

    1) Leaders Must Lead

    LeBron could dominate every game, win every scoring title, and probably even average a career triple-double. Instead he does what leaders often do: he delegates and builds his team’s confidence and morale by involving them and giving them opportunities to excel and achieve.

    However, there comes a time when leaders must lead in a different way. They are obligated to take their game to a whole new level, and pull everyone along with them.

    Their passion, drive and refusal to lose must shine through. Think LeBron in Game 5 of the 2007 Conference Finals — 48 points, including 29 of his team’s last 30. That’s the LeBron the Cavs needed against the Celtics, and the leader every organization needs when it’s all on the line.

    2) All That Matters is Today

    Back-to-back MVPs, and back-to-back regular season best records meant nothing. Being the odds-on favorite to win going into the 2010 Playoffs meant nothing. Thousands of hours of practice, game films and training meant nothing in the end.

    The only thing that matters is that the Cavs lost. They got outcoached and outplayed by a team they probably underestimated. They got complacent.

    Business is full of industry leaders and pioneers that have become irrelevant because they failed to stay ahead of the pack. Maybe it’s due to poor leadership, or a lack of will and vision, but history tells us to focus on today, and be bold and decisive in your actions.

    3) Control What You Can

    The Cavs were doomed to fail because they made a simple, yet fatal, mistake . . . they let their older, slower competition dictate their game plan.

    The Cavs were the better team, with the best player on the planet, and yet they made desperate substitutions and dramatic changes to their schemes, when all they had to do was focus on what they could control.

    This happens in business all the time. Instead of concentrating on innovating, creating markets and generating demand, leaders have progress paralysis because they spend too much time and energy on competitive monitoring and market research, opting for the conservative and familiar approach. Or, they make irrational decisions to change strategies based on outside factors.

    Focus on what you do well and control what you can. The rest is just noise.

    4) Great Teams Finish First

    I don’t buy into the argument that the Cavs didn’t have enough talent to win, but I do believe they lacked the necessary “A Players” to step up when LeBron couldn’t deliver.

    The Celtics didn’t have a single player close to LeBron’s caliber, but the Cavs got beat by a great team, with a strong contingent of highly skilled players willing to take the big shots, and fight through adversity to win.

    The lesson? Great leaders need great teams to succeed. To borrow a passage from one of my favorite business books, Topgrading:

    "Proactively seeking out and employing the most talented people can have a multiplier effect on the creation of other competitive advantages. High performers—the A players—contribute more, innovate more, work smarter, earn more trust, display more resourcefulness, take more initiative, develop better business strategies, articulate their vision more passionately, implement change more effectively, deliver higher-quality work, demonstrate greater teamwork, and find ways to get the job done in less time with less cost."

    5) You Can Rise Again

    As we have learned from Steve Jobs’ epic return to the top of the business world, with enough time, commitment and vision, even when all hope seems lost, leaders can rise again, and the truly great ones always do.

    For Cleveland’s sake, I hope LeBron makes it to the pinnacle here, and demonstrates his leadership and greatness as a Cavalier for years to come.

    Conclusion

    I’m continually fascinated by how business mirrors sports. I’d love to hear your thoughts on this, and other sports parallels.

    Thanks for reading.

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • In Search of Next Gen PR Pros

    PR-ProfessionalThe next generation of public relations professionals is out there — the young men and women who will reinvent an industry that so desperately needs vision and innovation.

    These social-media and tech savvy inbound marketers are hybrid professionals in the making — builders, creators and consultants skilled in brand marketing, Website development, search marketing, content marketing, social media and public relations.

    They are intrinsically motivated, not by money, fame and power; but by freedom, flexibility, a desire to be connected and engaged, and the ability to contribute to the achievement of a greater good. They need to be a part of something bigger than themselves.

    They are students preparing to enter the industry, not yet influenced by the irrelevant PR aristocracy, and they are the rising stars pushing for change in agencies and organizations.

    They need opportunities, and we — the agencies, professors, associations and leaders — owe it to them to provide the guidance and resources that will help to advance our industry.

    If you’re an emerging PR pro, getting your big break with the right organization can be challenging, but it doesn’t have to be. Just remember this piece of advice: stop relying on your resumes and references to land interviews.

    Build Personal Brands and Be Memorable

    Resumes are meaningless for organizations like ours. Trust me, we have seen hundreds of them, and they are all the same. Sure it’s nice to know candidates have experience and hold relevant degrees (and hopefully can create a one-page document without typos), but that’s not what sets you apart.

    Social media has made it possible to connect and engage with brands like never before. You should know a brand’s story before ever submitting a resume. Yet so many candidates blast out resumes and generic cover letters, making no effort to differentiate themselves.

    Your career depends on your ability to differentiate your clients and organizations, build strong brands and motivate people to take action. Start now, with your own personal brand.

    Find organizations worth your time and energy, do your homework and start connecting. But, most importantly, be memorable.

    The PR 20/20 Perspective

    I can’t speak for all agencies and organizations, but we view PR 20/20 as a career, not a job, transition or stepping-stone. We are seeking professionals who share our vision for evolving the PR industry, and our mission to lead and create leaders.

    Don’t waste your time (or ours) applying unless you’re truly interested in a career. Get to know us first. Connect with us on Twitter and Facebook, read and subscribe to our blog, download our Inbound Marketing GamePlan, and visit our Team and Careers pages.

    Connecting with Next Gen Pros

    We are committed to hiring, training and developing hybrid public relations pros, but we’re equally as interested in connecting with and being inspired by emerging thought leaders and innovators from other agencies and organizations.

    We want to know who you are, and where you’re finding value online. Share the communities, groups, Twitter chats and forums that you enjoy. Add them in the comments section below, or reach out to me on Twitter: @paulroetzer.

    Related Posts

     

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

     Subscribe to receive the PR 20/20 blog by email or RSS feed.

  • Social Media for CEOs: It's NOT about the ROI

    social-networkIf you’re a marketing executive or agency trying to move your company or client into social media, there is a very good chance you have heard this question:

    “What’s the ROI?”

    In my opinion, the more important and relevant question is, “What is the cost of doing nothing?

    That was my message to the John Carroll University Entrepreneurs Association (JCUEA) last week when I presented, “Social Media for CEOs.”

    The Approach

    After completing an advance survey of the members to determine the presentation’s content and style, we took a three-phased approach to educating and convincing the audience the value of investing time and resources in social media:

    1. What is Social Media?
    2. Why Does it Matter to Your Business?
    3. What Can You Do to Get Started?

    What is Social Media?

    • Consumer-generated content. We are all the media, the publishers.
    • People trusting the opinions of their peers and collaborating online to help and support each other.
    • Consumers choosing when and where to interact with brands, and tuning out traditional, outbound marketing.
    • Social media is about listening, learning, building relationships and bringing value to the communities relevant to your organization.
    • Social media is a lifetime commitment to connecting with your audiences (e.g. customers, prospects, peers, partners) in a more authentic and personal way.
    • There are three phases: Monitor, Participate & Publish.

    Social Media by The Numbers

    • 15.2 billion core searches conducted in January 2010 (comScore, Inc.)
    • U.S Internet users watched 32.4 billion videos in January 2010 (comScore, Inc.)
    • More than 133,000,000 blogs have been indexed by Technorati since 2002
    • More than 1 billion “tweets” estimated per month (Royal Pingdom)
    • LinkedIn has more than 60 million members in 200+ countries and territories around the world (LinkedIn.com)
    • More than 5 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared each week on Facebook. And here are a few more stats from Facebook.com:
      • More than 60 million status updates daily
      • More than 1.5 million local businesses have active Pages
      • More than 20 million people become fans of Pages each day
      • Average user spends more than 55 minutes per day on Facebook
      • More than 100 million active users access Facebook through their mobile devices

    Why Does it Matter to Your Business?

    Starting with The Facts:

    • Social media should be an essential component of every organization’s integrated marketing strategy.
    • It is irrelevant if you personally use or believe in the value. It’s what matters to your current and future customers, prospects, employees and partners.
    • Social media presents an opportunity for company leaders to build strong personal brands that directly impact the organization’s brand and success.

    Social Media Goals & Benefits

    • Generate leads & build loyalty. I argue that these should be the fundamental goals of EVERY marketing dollar and activity. See the Inbound Marketing GamePlan for more on leads and loyalty.
    • Create connections and build relationships.
    • Manage your brand online.
    • Establish professionals as experts, thought leaders and innovators.
    • Grow smarter and faster than your competitors.
    • Strengthen employee recruitment and retention.
    • Reach and engage audiences, specifically younger demographics.

    So What’s the ROI?

    • More important question: What is the cost of doing nothing?
    • It is NOT a direct ROI.
    • But it is measurable.
      • Inbound links
      • Website visitors
      • Pageviews
      • Referring sites
      • Keyword rankings
      • Reach (followers, friends, fans)
      • Leads
      • Speaking opportunities
      • Engagement

    What Can You Do to Get Started?Get-Started-Button

    The key is to remember that a social media strategy on its own is useless. It must be part of an integrated marketing campaign that includes: brand marketing, Website, search marketing, content marketing and PR, as well as traditional strategies, such as sponsorships, and possibly advertising.

    We presented an 8-step approach in the Inbound Marketing GamePlan, which outlines how and when to integrate social media:

    • Step 1: Clearly define and differentiate your brand.
    • Step 2: Design and deploy a content-driven Website.
    • Step 3: Go beyond prospects, and consider the impact of your marketing efforts on all audiences.
    • Step 4: Establish measurable and meaningful campaign objectives designed to achieve the primary goals of leads and loyalty.
    • Step 5: Build an integrated campaign: brand, Website, search, social media, content and PR.
    • Step 6: Establish dynamic budgets that can be easily shifted based on campaign performance and analytics.
    • Step 7: Define campaign timelines with milestones, tasks and responsibilities.
    • Step 8: Measure everything, and be willing to adapt and evolve.

    THINK Content & Community

    Social media boils down to doing three things very well: Monitoring, Participating and Publishing. Here’s the basics of getting started:

    • MONITOR: Conduct social media searches of blogs, forums and social networks relevant to your company and expertise. Subscribe to RSS feeds & Google Alerts.
    • PARTICIPATE: Become a part of the community.
      • Secure and build profiles on key social networks
      • Integrate social media activity into customer service, marketing and HR programs
    • PUBLISH: Create a content marketing strategy and start publishing great multi-media content that’s highly relevant to your audiences.

    Things to Consider

    • Personal vs. professional participation
    • HR issues
    • Corporate social media policy
    • Strength of your Website and brand
    • Measurement
    • Integration with your overall marketing strategy
    • Time commitment
    • Internal capabilities and capacity
    • Regulatory issues

    Your Thoughts?

    What challenges have you run into integrating social media into your company or client? How have you overcome the obstacles, and turned them into opportunities?

    Related Posts

     

     

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

     Subscribe to receive the PR 20/20 blog by email or RSS feed.

  • 9 Content-Driven Link Building Tips

    Google’s Webmaster Central Channel on YouTube is one of my favorite sources of information for marketers, and today it was my inspiration for a blog post. The Channel features short videos of Matt Cutts, head of Google’s Webspam team, answering user-submitted questions.

    It’s the perfect example of how organizations can use video to give their brands personality, connect with audiences in more authentic ways and bring true value to the online community.

    One of Matt’s recent videos addressed the most effective ways to build organic links:

    Link Building Question

    As we discussed in the Inbound Marketing GamePlan eBook, “in order to grow smarter and faster than the competition, organizations must maintain powerful and informative Websites, participate in social media and continually publish great content through blogs, podcasts, videos, optimized press releases, case studies, white papers, eBooks and articles.

    Matt’s video reinforces a number of these points, and offers some additional ideas on how to participate, and what to publish in order to build links, relationships and brand:

    1) Participate in the Community

    It seems so obvious, but many organizations and professionals are still sitting on the sidelines. Get in the game!

    Answer questions on social networks, contribute reviews on products and services, and add value to other people’s blog posts by leaving comments. Helping people may not bring an immediate link, but it does build goodwill, which often goes much further than a link.

    Matt cautions to avoid controversy though in social media. We all know bloggers and commenters who spend their lives projecting their negativity onto others, and while we may read, and even react, from time to time, “people will end up paying less attention to you,” so don’t rely on controversy to consistently build links.

    Social media is not as simple as creating profiles on each social networking site and making random posts. It's about listening, learning, building relationships and bringing value to the communities relevant to your organization.

    Social media, when connected to search marketing, content marketing and public relations strategies, can help your organization boost search engine rankings, build relationships, manage and strengthen your brand, and enhance your positioning as a thought leader and innovator.

    As Matt points out, you might even begin to earn speaking opportunities as a result of your social media activity.

    2) Publish Original Research

    This is one of our favorite strategies because great original research can be an asset in your search, social, content and PR strategies, and have a direct affect on your organization’s ability to generate leads and build customer loyalty:

    • Search Marketing: Drives Website traffic and builds links, which help boost search engine rankings.
    • Social Media & Content Marketing: Contributes valuable content to the online community, which helps to establish and strengthen relationships while enhancing your brand positioning and thought leadership.
    • Public Relations: Provides unique content for targeted publicity efforts that support media relations and brand-building activities.

    Here are a few examples of original research in action:

    3) Distribute Email Newsletters

    Opt-in email newsletters are still effective vehicles to drive traffic, build blog subscribers and enhance engagement with your audiences.

    Every organization should consider newsletters as part of its content strategy.

    4) Use Lists (in Moderation)

    We all create and click on them (otherwise you wouldn’t be here now), but Matt advises to use lists in moderation, as they do, “tend to get a little tiresome after a while.”

    5) Get a Blog

    This one speaks for itself. According to Matt, “There’s no excuse for a company these days not to have a blog.” And I agree 100 percent.

    6) Provide How Tos and Tutorials

    How tos and tutorials, including videos like Matt’s, are excellent ways to provide value and position yourself or your organization as a thought leader.

    Consider offering a series of educational posts as part of your blog editorial calendar.

    7) Release a Free Product or Service

    Free tools can be great link builders and resources. While we’re not all developers with the resources to create powerful tools like HubSpot’s Website Grader, think about what your organization can offer that will generate links, and even leads.

    8) Maintain Good Site Architecture

    Make it easy on Google, and other search engines, to find and index your entire site. Visit Google Webmaster Tools to get started.

    9) Make a Few Videos

    If you’re not convinced of the power and impact of videos, according to a recent TechCrunch article, “Forrester Research found that videos were 53 times more likely than traditional web pages to receive an organic first-page ranking.”

    So needless to say, video is important. Check out these posts to learn more:

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

     Subscribe to receive the PR 20/20 blog by email or RSS feed.

  • Roetzer to Speak at PRSA Western District Conference

    PRSA Western District ConferenceCLEVELAND — March 4, 2010 — PR 20/20 president Paul Roetzer will speak at the PRSA Western District Conference on April 29, 2010 at the Riviera Resort & Spa in Palm Springs, CA.

    The presentation, “Content Marketing for Public Relations Professionals” will cover how content-driven PR campaigns can help: boost search engine rankings and drive Website traffic, position organizations as innovators and thought-leaders, and generate leads and build loyalty.  

    “The field of public relations is evolving, as relationships and communications are increasingly being fostered through social networks, Websites and self-published content,” Roetzer said. “In order to grow smarter and faster than the competition, organizations must create comprehensive marketing strategies that blend public relations with content marketing, social media and search marketing activities.”

    Event: PRSA Western District Conference
    Date: April 28-30, 2010
    Time: Program starts April 28 at 12:30 p.m. and concludes April 30 at 11:30 a.m.
    Location: Riviera Resort and Spa in Palm Springs, CA
    Cost: Early Registration Admission (Must register by March 18): $185 PRSA Member,
    $225 Non-Member; Regular Conference Admission (After March 18, 2010): $225 PRSA Member, $255 Non-Member

    Registration for this event is available at the PRSA Western District Conference Website.

    The Public Relations Society of America (PRSA) offers professional development opportunities to more than 21,000 public relations and communications professionals across the United States.

    About PR 20/20

    PR 20/20 is an inbound marketing agency and PR firm specializing in content marketing, public relations, social media and search marketing. Based in Cleveland, PR 20/20’s business model provides access to professional services and consultation, without the prohibitive hourly rates charged by traditional firms. For more information, visit www.PR2020.com.

  • How PR Firms Can Rule the Marketing World

    I’ve spent more than 12 years in the public relations industry — long enough to realize three irrefutable facts:Marketing-Jumble

    1. The industry is full of remarkably gifted communicators and strategists who care deeply about their clients, organizations, audiences and peers.
    2. Everyone has his or her own definition of PR, and therefore, the industry is in a constant identity crisis.
    3. PR professionals are their own worst enemies.

    As budgets continue to shift to content marketing, search marketing and social media, PR firms have an opportunity to assume unparalleled levels of leadership and influence in the marketing mix, IF they can expand their services and consistently deliver measurable value to their clients. Consider the following:

    • Social media participation is nothing more than relationships and communications through online channels. That’s what PR pros do — build relationships and enhance communications with audiences (employees, media, customers, prospects, vendors, partners).
    • While advanced search engine optimization (SEO) is both an art and science, and reserved for brilliant minds like Rand Fiskin and Danny Sullivan, most core SEO concepts and methodology can be easily learned and executed as part of a larger content strategy. Plus, platforms such as HubSpot create a low barrier to entry for PR firms interested in integrating basic SEO services (i.e. keyword analysis, on-page optimization).
    • It seems to be universally accepted these days that “content is king” in the new marketing world. Content marketing requires strong technical and creative writing skills, business acumen, marketing savvy and strategic thinking. Again, a perfect fit for the capabilities of top PR pros.
    • Content management systems (CMS) have made Web development and management far less complex. Websites have become communications and content distribution vehicles. As a result, professionals who understand brand positioning and buyer personas, as well as the content and social media strategies, should guide Website design and content. PR firms and Web developers are a natural fit for future mergers, acquisitions and partnerships.

    7 Tips to Advance PR Firms

    So what can PR firms do to secure their place at the head of the table?

    1) Accept that Perception is Reality.

    All of us in the industry know that PR is so much more than media relations and publicity, but noone but us cares. PR is, and always will be, perceived as an industry of publicists. Deal with it and move on.

    Expand your knowledge, capabilities, accountability and value, and evaluate how you position your firm in the marketplace.

    2) Become Measurement and Tech Geeks.

    We don’t all need to be on the cutting edge like Steve Rubel, but if a firm isn’t investing significant resources in technology, employing tech- and social-media savvy pros, and holding itself to strict measurement standards, it probably won’t be around much longer.

    3) Hire, Train and Advance Hybrid Professionals.

    With the wide-spread availability of free training and resources (e.g. Inbound Marketing University), there is no excuse not to develop hybrid professionals trained to deliver services such as: content marketing, social media consulting, blogging, search engine optimization, pay-per-click advertising, mobile marketing and Website development, as well as evolved forms of publicity, brand marketing and crisis communications.

    See 10 Traits of an Emerging PR Pro for more on hybrid professionals.

    4) Stop Charging Excessive Retainers and Hourly Rates.

    Seriously, think about the emerging firms coming up that have superior knowledge and capabilities in the high-demand areas of search, mobile, content and social. Do you really think the status quo is sustainable?

    5) Drive the Disruption or Become Obsolete.

    Disruptive Innovation can hurt, if you’re not the one doing the disrupting.

    This term, made famous by Harvard professor and author Clayton Christensen, and commonly talked about in technology circles, is going to be a very real issue for PR professionals.

    A few things to keep in mind about disruptive innovation in our industry:

    • It often comes from the outside, and once you realize what is happening, it’s probably too late.
    • Agencies will fail, and “experts” will become irrelevant. And this will be good for the industry.
    • Opportunities will arise for PR firms and professionals, and new career paths will be defined.
    • The underdogs and innovators will become the leaders.

    Disruptive innovation is already happening in PR, and it is going to change everything, including: pricing and service models, measurement methods, providers, tools and platforms, higher education, industry accreditation, budgets and organization charts.

    6) Be Remarkable. Think Content and Community.

    Have a vision, and breed a culture of innovation. Believe in something greater than yourself and your agency. Bring value to the community, publish great content, take a position, be unique and dare to fail.

    7) Stop Making Excuses. Start Taking Action.

    Change isn’t easy, especially in larger firms with huge overhead and a history of complacency. If you’re a rising star in a big firm, push for change, but don’t give your life to a hopeless cause. Know when it’s time to walk away and go to an organization where your efforts, energy and vision are valued.

    An Incomplete List of Innovators You Should Know and Follow

    There are professionals (some are outside disruptors) driving change in the PR industry that we admire and learn from daily. Here are some of the top minds who work tirelessly to advance their ideas and beliefs, and help evolve the PR profession:

    Follow the complete list here: https://twitter.com/paulroetzer/pr-innovators

    Have more? Add them in the comments section, or let me know on Twitter: @paulroetzer.

    Related Posts

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

     Subscribe to receive the PR 20/20 blog by email or RSS feed.

  • 33 Marketing Strategy Tips

    Need help getting started with your marketing plan?

    This post highlights 33 tips from the Inbound Marketing GamePlan eBook, which we launched last week as a resource guide for organizations seeking to build more effective and measurable marketing strategies (click here to download the free PDF eBook).

    Discovery (aka The Scouting Report)

    Sample-SurveyYour organization's Inbound Marketing GamePlan starts with the discovery phase. In this phase, use customer research, industry and analyst reports, media coverage, historical sales data, competitive intelligence, surveys of key internal personnel and secondary online research to conduct a strategic analysis of audiences, the organization and the industry.

    The information gathered during this phase is instrumental in the creation of brand messaging, Website development and the campaign strategy.

    • Use SurveyMonkey to conduct discovery audits with internal and external audiences.
    • Use WebsiteGrader to perform a free analysis of your Website.

    Website Development

    Your Website is a lead-generation and multi-media content publishing tool. It gives your organization the ability to build a strong brand online that creates powerful connections with audiences, and drives business growth.

    The goal of your site should be to connect with audiences, drive qualified Website traffic and generate leads.

    • Do not overlook the importance of strong Website copywriting that is optimized for search engine rankings and visitors. Effective Website copywriting conveys key brand messages, stresses features and benefits, and drives visitors to a desired action (e.g. call, complete a lead form, download resources).

    Target Audiences

    Regularly publishing fresh, relevant, link-worthy content (i.e. blogs, podcasts, videos, optimized press releases, Webinars, case studies, white papers, eBooks and articles) gives organizations and professionals the ability to boost search engine rankings, generate inbound links and drive Website traffic, while bringing value to online communities helps to establish and grow relationships.

    However, content and community also strengthen your brand and enhance your position as a thought leader, which can have a much greater impact on your organization’s long-term growth, stability and success.

    So, when building your inbound marketing strategy, be sure to think beyond prospects, and design a Gameplan to reach and influence all audiences relevant to your business.

    • Peers: Seek opportunities to build strong relationships through online and offline networks, as a means to learn together and advance.
    • Competitors: Remember that your competition is reading and watching. Be strategic in your thoughts and actions.
    • Vendors: Share guest blog posts, exchange links and help to promote their capabilities and expertise.
    • Partners: Subscribe to your partners’ blogs and connect with their leaders in social networks.
    • Vendors/Partners: Create content featuring your Vendors and Partners, and encourage them to become active in social media, thereby extending your reach and influence.
    • Job Candidates: Screen job candidates through their public profiles and online activities before you even grant an interview. Start with name searches on Google, Facebook, LinkedIn and Twitter.
    • Job Candidates: Use your organization’s blog and social networks to announce career opportunities.
    • Media: Follow media contacts on Twitter, comment on their articles and posts, and only pitch them RELEVANT and TARGETED story ideas.
    • Employees: Don’t fight it. Employees, especially younger generations, are active in social media with or without your organization’s support. View social media as an opportunity, not an obstacle. Establish social media policies, encourage professional behavior, and move on.
    • Prospects: Connect with prospects where they are active online, but keep in mind that YouTube, Flickr, Facebook, LinkedIn and Twitter are brands and platforms, NOT strategies. Your organization must build a fully integrated Inbound Marketing GamePlan to consistently drive Website traffic and generate leads.
    • Customers: Authenticity is key in social media. Your customers will see through false claims and blatant self-promotion. If your executives are going to contribute to a blog or participate on social networks, it must be real.
    • Overall: Use social media and content to give your brand personality, and differentiate from competition.
    • Overall: Use Google News Alerts to monitor mentions of your brand, executives, products, services, competitors and industry trends.
    • Overall: Segment and prioritize your audiences, then tailor your content and inbound marketing activities to connect with them in meaningful and measurable ways.

    Campaign Objectives

    Lead generation and loyalty building are the two primary goals of every marketing campaign.

    So what does it take to achieve leads and loyalty?

    We have consistently found that campaigns that focus inbound marketing strategies on achieving four core objectives have the greatest potential to generate leads and build loyalty.

    Inbound-Marketing-GamePlan-Objectives

    • Search Rankings: While your entire keyword universe may include thousands of phrases, most organizations should concentrate inbound marketing efforts on the 30 - 50 most relevant keyword phrases, and rely on the long-tail effect to take care of the rest.
    • Relationships: Don’t confuse reach with influence. Building followers and friends is meaningless without engagement and action.
    • Positioning: Blogging and authentic social media participation are essential to build and enhance thought leadership.
    • Brand: Third-party endorsements of your brand by consumers and media are more important than ever.
    • Relationships/Brand: Focus your content marketing and public relations strategies on reputation, relationship and brand building.
    • Overall: Benchmark and measure the metrics that will have the greatest impact on your organization’s ability to generate leads and build loyalty.

    Strategies & Tactics

    Once you have established, defined and differentiated your brand, and built a powerful, content-driven Website, the key is to strategize and manage an integrated campaign fueled by the four core inbound marketing strategies: Search Marketing, Social Media, Content Marketing and Public Relations.

    • Search Marketing: There are no shortcuts in search marketing. Boost traffic and leads through paid search in the short term if needed (e.g. Google AdWords and Internet Yellow Pages), but concentrate your efforts on generating inbound links, traffic and leads through creating remarkable content and social media participation.
    • Social Media: Be authentic, and bring value. Social media is not as simple as creating profiles on each social networking site and making random posts. It is about listening, learning, building relationships and bringing value to the communities relevant to your organization.
    • Content Marketing: Establish a quarterly blog editorial calendar that sets deadlines, topics and authors. Consider appointing an internal or external blog editor to keep your blog fresh and relevant.
    • Public Relations: Carefully evaluate your PR agency based on performance and capabilities. Traditional PR firms that charge excessive retainers and high hourly rates are struggling to adapt to the social Web and remain relevant as clients demand more measurable results. See page 36 of the eBook for tips on picking an agency (click here to download the free PDF eBook).

    Budgeting

    Money-SymbolTraditional marketing budget formulas (e.g. percentage of revenue/assets, competitor benchmarks, etc.) are mostly irrelevant in today’s content-driven and community-based campaigns.

    Why?

    Old marketing budget formulas, pushed by traditional agencies and conservative organizations, focus on strategies that pay for interruption and impressions, which means you buy everything, including: advertising space, mailing lists, printing and postage, in addition to agency costs (i.e. commissions, retainers and hourly fees).

    • Assess the competency of your staff in the core areas of brand marketing, Website development, search marketing, social media, content marketing and public relations. Determine time availability of internal resources to contribute to an inbound marketing campaign.
    • Determine licensing and subscription costs for inbound marketing services, software and tools (e.g. press release wire service, search engine optimization, lead nurturing, monitoring).
    • Define realistic investments of the time and money your organization is able to commit.
    • Plan to spend a minimum of $2,000 per month for an inbound marketing agency. The number one budget factor will be content creation, so budget significantly more if you will be outsourcing planning and production of case studies, eBooks, blogging, videos, podcasts and articles.

    Measure & Evolve

    Focus on meaningful metrics, monitored and evaluated in real time, that enable your organization to constantly adapt and evolve. As a result, you will experience increased efficiency, improved ROI, more leads and higher levels of loyalty.

    • Running a local search campaign? Consider unique call-tracking numbers to monitor incoming calls and connect them back to marketing efforts.
    • Set up Google Webmaster Tools and Google Analytics for your site to gain access to a wealth of information, resources and data.

    Looking for More Marketing Strategy Tips and Resources?

    The social Web is full of remarkable people, content and resources. Organizations like HubSpot, and influentials like Chris Brogan and David Meerman Scott, have built their brands by educating the masses through blogging, eBooks, online classes, Webinars, case studies, Web TV shows and podcasts, often for free.

    Take advantage of the wealth of information and guidance available to you. Check out page 47 of the GamePlan for a list of essential resources for inbound marketers.

    Click here to download the free eBook (no registration).

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

     Subscribe to receive the PR 20/20 blog by email or RSS feed.

  • How To Build Your Inbound Marketing GamePlan

    It’s time to change the game.

    You have a choice. Stick to the traditional, safe marketing strategies that you have always known, or employ the inbound marketing tools and strategies that are giving organizations the power and agility to overtake the competition.

    If you’d like to go the conservative route, you can stop reading now. For the underdogs and innovators, now is your time. Introducing the Inbound Marketing GamePlan (click here to download the free PDF eBook).

    Inbound-Marketing-GamePlan-Banner

    Inbound-Marketing-GamePlan

    Click here to download the free eBook (no registration).

    In early 2007, Brian Halligan and Dharmesh Shah, co-founders of HubSpot and authors of Inbound Marketing, set out to level the playing field. Their vision and business model have given organizations of all sizes the ability to grow smarter and faster by outthinking, not outspending, the competition.

    Around that same time, David Meerman Scott published The New Rules of Marketing & PR, which remains highly relevant today as a revolutionary book for organizations stuck in traditional, outbound marketing activities. (EDITOR NOTE: The second edition of "New Rules" was released in paperback Jan. 12, 2010)

    The work of Halligan, Shah and Meerman Scott, along with the collective knowledge of the social Web, have inspired us to build and publish the Inbound Marketing GamePlan.  

    The GamePlan follows a standard marketing-strategy methodology, but concentrates on shifting budgets and resources to more effective and measurable inbound marketing strategies.

    Our hope is that this eBook serves as a resource for organizations of all sizes to take a more strategic approach to marketing, and tap into the full potential of inbound marketing to connect with all relevant audiences, generate leads and build loyalty.

    The GamePlan in Action

    • STEP 1: Clearly define and differentiate your brand.
    • STEP 2: Design and deploy a content-driven Website.
    • STEP 3: Go beyond prospects, and consider the impact of your inbound marketing efforts on all audiences.
    • STEP 4: Establish measurable and meaningful campaign objectives designed to achieve the primary goals of leads and loyalty.
    • STEP 5: Build an integrated campaign fueled by the four core inbound marketing strategies: Search Marketing, Social Media, Content Marketing and Public Relations. The success of each strategy creates momentum that drives your organization forward.
    • STEP 6: Establish dynamic budgets that can be easily shifted based on campaign performance and analytics.
    • STEP 7: Define campaign timelines with milestones, tasks and responsibilities.
    • STEP 8: Measure everything, and be willing to adapt and evolve.

    It’s Time . . .

    The social Web and inbound marketing have leveled the playing field. Underdogs and innovators now have the power to grow faster and smarter than their competitors. They have the ability to control their destiny.

    Don't be afraid to completely evolve what you have spent years building. Listen to the markets, adapt to demand and move where others aren't willing or able to go.

    • It’s time to differentiate your brand and build a powerful, lead-generating Website.
    • It’s time to consider the needs and goals of all audiences and connect with them in more meaningful and personal ways.
    • It’s time to stop hiding behind arbitrary measurements, and start building integrated marketing campaigns around metrics that directly affect the bottom line.
    • It’s time to stop paying for placement and start publishing relevant, link-worthy content.
    • It’s time to participate and bring real value to online communities.
    • It’s time to set dynamic, performance-based budgets that constantly shift and adapt based on analytics, consumer behavior and market forces.
    • It’s time to tap into the endless resources of the social Web.
    • It’s time to “get found” when audiences are searching for knowledge, products and services.
    • It’s time to generate leads and build loyalty.
    • It’s time to look beyond traditional wisdom and conventional solutions.
    • It’s time to innovate and lead.
    • It’s time to build and activate your Inbound Marketing GamePlan (click here to download the free PDF eBook).

    Inbound Marketing GamePlan eBook Table of Contents

    • Chapter 1> Intro: The Shift to Inbound Marketing
    • Chapter 2> Discovery: Define, Differentiate & Design
    • Chapter 3> Audiences: Segment & Prioritize
    • Chapter 4> Objectives: Set Your Success Factors
    • Chapter 5> Strategies & Tactics: Take an Integrated Approach
    • Chapter 6> Budgets: Calculate Time & Money Investments
    • Chapter 7> Timeline: Track Activities & Milestones
    • Chapter 8> Measure & Evolve: Use Analytics to Adapt
    • Chapter 9> Resource Center: Tap into the Social Web
    • Chapter 10> The Beginning: Look Beyond

    Click here to download the free eBook (no registration).

    Your Feedback

    We welcome your feedback, and encourage you to share this eBook with any professionals and communities that you believe may benefit from its content and resources.

    Thank You!

     

    Paul Roetzer is founder and president of PR 20/20, a Cleveland-based inbound marketing agency and PR firm. He can be found on Twitter @PaulRoetzer

     Subscribe to receive the PR 20/20 blog by email or RSS feed.

  • Roetzer to Join AMA Cleveland Panel: Social Media at Work

    PR 20/20 president Paul Roetzer will join a panel at the Cleveland Chapter of the American Marketing Association (AMA) event, Jan. 13, 2010, at the Doubletree Hotel Cleveland Downtown. The panel discussion, “Social Media at Work: Success Stories from Everyday Users,” will cover each professional’s experience using social media on a daily basis, and how it works for their company’s marketing activities.

    In addition to Roetzer (@paulroetzer), the panel will feature Samantha Fryberger (@flee2thecleve), director of communications at Positively Cleveland, and Katie Herbst (@katieherbst), senior marketing communications specialist at Westfield Insurance. Terry Uhl, executive vice president of Landau Public Relations, will moderate the discussion.

    AMA Cleveland sponsors monthly events focused on relevant marketing topics, with guest speakers and networking opportunities for members and non-members in the area. The 300 current members of AMA Cleveland represent a variety of companies and organizations.

    Event: Social Media at Work: Success Stories from Everyday Users
    Host:
    American Marketing Association Cleveland
    Date: Wednesday, Jan. 13, 2010
    Time: Networking starts at 5:30 p.m.
    Location: Doubletree Hotel Cleveland Downtown

    Cost: $30 Members, $45 Non-Members, $20 Students, $250 for a Table Sponsorship (8 seats or more)

    Registration for this event is available at AMA Cleveland’s Website.

Connect with PR 20/20