• Pinterest: An Introduction for Marketers

    roommate weddingMy infatuation with Pinterest, a social bulletin board and image-sharing site, started at my college roommate’s wedding this past September. While she’s always been crafty, she took DIY to a whole new level, creating everything from centerpieces to ceiling drapery. When I asked the secret to her ingenuity, I got a one-word answer—Pinterest.

    I was intrigued, and apparently not the only one. In joining the site, I was pleasantly surprised to find that many of my friends (more than just my techie, marketer ones) already had Pinboards—or personal online archives of things they’ve found on the web—and were actively saving and sharing everything from recipes to desired home décor.

    The site’s quick rise in popularity among people who aren’t normally early adopters—like my mom for instance—is one of the reasons I think marketers need to pay attention. In fact, TechCrunch reports that site visits grew 40-fold from June to December 2011 to 11 million. 

    This kind of adoption presents awareness, branding, sales, SEO and customer-loyalty opportunities for marketers. Interested in getting started with Pinterest? Read on for more information and tips.

    How it Works

    Pinterest lets users save and store interesting things they find on the web onto online Pinboards using a browser add-on. For easy comparison, it’s similar to clipping recipes, wedding ideas, quotes, and other items out of a magazine and posting them on a bulletin board—except it’s all done online. (Note: The great part about this for marketers is that if somebody pins something off your site, you get a followed link, helping with search rankings.)

    In addition to creating their own Pinboards, users can follow those of their friends, enabling ideas and products to spread quickly.

    Below are screenshots of my Pinboards and activity stream as examples.

    Pinboards

    tracy dimarino pinterest


    Activity Stream

    Pinterest

    Is Pinterest a Fit for Your Brand?

    Pinterest visitors are 58% female, and typically between 25-44 years old. Consumer or B2C brands targeting these demographics are likely the best fit, especially if they relate to the following popularly shared items:

    • Clothing and accessories
    • Recipes
    • Home décor and furniture
    • Arts and crafts
    • Wedding decorations, flowers, dresses, rings, etc.
    • Baby clothes
    • Activities and ideas for children
    • Hairstyles
    • Places to visit

    Top brands that have found success on Pinterest include: Whole Foods, Real Simple, Bergdorf Goodman, west elm and the Travel Channel, among others.

    That being said, participation is not limited to these types of companies or markets. For instance, nonprofits may find success by telling their story through images, as charity:: water or The National Wildlife Federation are doing. Be creative, and find a compelling way to present your brand’s products/services, values and interests visually. 

    Pinterest and Marketing

    If Pinterest seems like a fit based on your audience, products/services and company goals, then below are some tips and considerations for getting started.

    Create Pin-able Content

    • Integrate plenty of visual content onto your website and blog. Pinterest is a visual site; attractive or interesting images are usually the ones that get pinned and shared. Pins automatically link back to the image source.
    • Add ‘Pin It’ buttons to your site to make it really easy for people to share your content, like Etsy recently did.

    Get Active in the Community

    • Create a profile on the site. Include a keyword-rich description of your organization, and links to your website and social accounts. Keep your profile public so it appears in search engine results.
    • Share things relevant to your target audiences and products/services; however, don’t be overly self-promotional. Be sure to follow Pinterest etiquette.
    • When pinning, include keywords within your image descriptions to help your content get found in searches on Pinterest.
    • Create multiple Pinboards based on specific topics, rather than placing all your content in one board. Assign a Pinterest category to each Pinboard to help people find them. 
    • Follow and interact with users by liking, repinning and commenting on things they share.
    • Consider launching a contest or giveaway to get your online following excited. For example, Lands’ End Canvas held a “Pin It to Win It” promotion.

    Share Your O-pin-ion

    How are you using the site? What opportunities do you think exist for marketers? Share your comments below.

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino or Pinterest.

    Stay updated: Subscribe to the PR 20/20 blogcheck us out on Facebook or follow the team on Twitter.

  • 2012 Digital Marketing Conferences [Downloadable Database]

    SXSWBack by popular demand, our 2012 digital marketing conferences database (download) features nearly 50 events, hand-selected based on their relevance to online marketers, speaker base, industry excitement and networking opportunities.

    Similar to last year, the database includes the following information for each conference, providing a quick and easy comparison:

    • Event name
    • Description
    • Date
    • Location
    • Attendee summary
    • Pass cost

    Download the free database here.

    While all the conferences listed provide the opportunity for networking, ongoing learning and unique experiences, we're most excited about:

    • South by Southwest (SXSW) Interactive — An agency favorite that features emerging technologies, innovative digital strategies, gaming, mobile and more.
    • Content Marketing World (CMW) — Launched last year in Cleveland, CMW is one of the best-run conferences we’ve ever attended, with quality speakers to match.
    • HubSpot Inbound — This year's newbie, HubSpot Inbound is a three-day conference focused on inbound marketing that features six keynotes, 40 breakout sessions, expert-led training and certification, and hands-on product demos.

    After reviewing the event database, use our free Conference Grader worksheet to further prioritize which events are worth your time and investment. This Excel sheet helps you compare events based on five variables: buzz potential, knowledge, connections, opportunity value and historical performance.

    What Are You Attending?

    Share with us which events you’ll be attending in the comments below, as well as any events we may have missed.

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • PR 20/20 Rewind: The Best of 2011

    Carson DalyDear Reader: Thank you for reading and participating on our blog! We hope that among your slew of RSS feeds, we're able to provide you with helpful information, valuable insight, or at least some things that make you go hmmm

    Wondering what topics and articles sparked the most interest in the past year? Here, we’ve compiled the 10 most popular PR 20/20 posts from 2011, in order of page views.

    Marketing sidenote: We use analytics like this to help us determine what type of content and topics to focus on in the future. 

    In true Carson Daly/TRL-style (yes, I’m a 90's kid), let’s get this countdown started with number 10 …

    10.  5 Lessons Learned from a Day with Seth Godin

    An overview of content-marketing lessons learned at an event for authors and book publishers, led by Seth Godin (@sethgodin). Paul’s favorite line of the day came when someone asked Godin how he so consistently innovates and creates remarkable content. To summarize his reply: “I practice staring into the abyss.” Little did Paul know that less than 12 months later, he’d be a published author himself.

    • Published: Jan. 12, 2011
    • Author: Paul Roetzer (@PaulRoetzer)

    9.  How to Create a LinkedIn Group

    A LinkedIn group can be an effective outlet to establish expertise and leadership, and engage in more meaningful dialogue with your peers, customers and other audiences. Check out this post to see a few pointers for setting up a LinkedIn group on a specific topic related to your industry.

    8.  SWOT Analysis Revisited

    Though the SWOT Analysis technique has been an industry standard for more than 50 years, Laurel recommends a slight tweak to its process and presentation: move opportunities to the end.

    7.  Would You Follow Yourself on Twitter?

    People often create a strategy when they get started with social networking. But it’s just as important to revisit your activity on a regular basis to make sure that you're sticking to what you set out to achieve. This post provides a quick quality check on your Twitter performance.

    • Published: Aug. 12, 2011
    • Author: Laurel Miltner 

    6.  How to Manage a LinkedIn Group

    This Q&A with Matt Bertuzzi (@mattbertuzzi), marketing manager for The Bridge Group, Inc., an inside sales consulting and implementation firm, provides advice and guidance on LinkedIn group management. Matt is the manager of the 12,500+ member Inside Sales Experts group on LinkedIn.

    • Published: Jan. 5, 2011
    • Author: Laurel Miltner

    5.  Lessons from Content Marketing World 2011

    The inaugural Content Marketing World event was held in Cleveland this past September. If you missed it, the PR 20/20 team compiled key takeaways in this recap post, featuring insight from speakers including Kevin Smith (@ThatKevinSmith), Ardath Albee (@ardath421), David Meerman Scott (@dmscott) and Regina Brett (@ReginaBrett).

    • Published: Sept. 16, 2011
    • Author: Tracy DiMarino

    4.  Healthcare Social Media: Opportunities and Risks

    This post highlights the opportunities and risks associated with healthcare social media participation, and tips for creating a social media policy. It includes insight from medical practitioners, marketers and legal counsel.

    • Published: March 30, 2011
    • Author: Tracy DiMarino 

    3.  What is “Not Provided” in Google Analytics?

    In October, Google announced that it would “make search more secure” by encrypting the search queries of signed-in users. What does this means for marketers? Logged-in Google searchers that come to your site register as an organic visitor, but you won’t see what keywords got them there. Instead, these visits are indexed under the keyword “(not provided)” in Google Analytics reports.

    • Published: Oct. 26, 2011
    • Author: Laurel Miltner

    2.  Key Takeaways from SEOmoz 2011 Search Ranking Factors Report

    Curious what goes into search engines’ ranking algorithms? Check out this summary post of SEOmoz’ 2011 Search Ranking Factors Report. The original report was based on insight from top SEO experts on the different elements that influence search engine results.

    1.  2011 Digital Marketing Conferences

    To help marketers evaluate and prioritize 2011 conferences, this post includes a downloadable conference calendar database that highlights 29 digital marketing events. Conferences were selected based on their relevance to online marketing, speaker base, opportunities for networking, and industry excitement. Stay tuned for the 2012 version coming soon.  

    • Published: Jan. 18, 2011
    • Author: Tracy DiMarino

    What Would You Like to See in 2012?

    Here are some of the topics we plan to cover in the first quarter of next year:

    • Claiming your online content
    • Content: quality versus quantity
    • Brands as content publishers: What does Google think?
    • Social networking time commitments, prioritization and division of labor
    • Sales vs. marketing throwdown
    • How to change your name online
    • A peek at Pinterest
    • Brand gaffes and apologies
    • Google bombs, consumer voices and owning your online brand
    • Author voices in corporate content

    What do you want to see on the PR 20/20 blog in 2012? Share your ideas and topic requests below.

    Photo Credit: JD Lasica/Socialmedia.biz

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • Ebook Copywriting, Design and Distribution Tips

    book wormEbooks are powerful lead generating and nurturing tools, useful for connecting with target audiences and establishing expertise.

    Less technical than whitepapers and more in-depth than blog posts, ebooks are ideal for companies looking to expand upon a topic in an easily digestible and reader-friendly way. Below are some copywriting, design and distribution tips to get you started.

    Effective Ebook Copywriting

    Identify a topic that your company is well versed in, that’s also relevant and interesting to your target market. Make sure your ebook has a strong focus and doesn’t get too broad. Consider items such as:

    • Who are you writing for?
    • What do you want them to learn?
    • What stage are they in the buying cycle?
    • What problems are you trying to help them solve?
    • Will the ebook be used for lead generation or nurturing?

    Similar to other content projects, ebook copywriting should meet the seven essential elements of effective copywriting: strategic, brand centric, buyer-persona focused, optimized for search engines, technically sound, creative and results driven.

    Keep in mind that helpful advice, resources and information should take center stage. Save product or service information for the end of the ebook on an About Us or call-to-action page. 

    Ebook Design and Layout

    No matter how expertly written your ebook is, if it is not formatted properly, people may not take the time to read it. Below are some design tips to keep in mind.

    Horizontal Layout

    A horizontal layout is ideal for ebooks, as it helps differentiate from a more technical whitepaper, and makes the content easier to follow and scan. In addition, horizontal layouts conveniently fit within a computer screen, making them super easy to read without having to print.

    White Space

    When it comes to ebooks, white space is your friend. Less content per page is easier on the eyes. It also helps break the text up into smaller, more manageable chunks that are ideal for today’s short attention spans. According to David Meerman Scott (@dmscott) in So You Want to Write an eBook: 30 Tips for Success, ebooks with a word count of 3-6K should range 20-30 pages in length.

    Imagery

    Relevant imagery throughout your ebook enhances the design and better engages the reader. When selecting your images, be sure to cite them appropriately (if necessary), and be careful with stock photography, as it can be overused and unnatural.

    When dealing with stock photography, Paul Boag (@boagworld) suggests the use of illustrations, stylized elements, dramatic photos, typography and figurative interpretations in Stop Using Stock Photography Cliches. There’s also the option to snap your own photos for use.

    For image size, we recommend 300 dpi or higher for the best-quality resolution.

    Colors and Font

    You don’t want colors and fonts that make your ebook hard to look at, or that don’t appeal to your target readers. That being said, make sure your selections also match your brand personality. For instance, you probably wouldn’t want big, loopy typography if you want to portray a polished and professional brand, but this could work for brands that are innovative and cutting edge. 

    Cover

    It’s not just hardcover books that are judged by their covers. Be sure your cover is eye-catching and intriguing, as it’s typically the first thing people see. Craft a catchy headline and subhead, and take time to select your imagery.

    Distribution Strategies 

    Just as important as copywriting and design—if not more so—is your distribution strategy. When considering ways to promote your ebook, think about how you can use your website, search, social media, PR, other content assets, advertising and sales integration to your advantage. For specific distribution considerations, read How to Create a Content Distribution Strategy.

    Share Your Tips

    Share your best practices and tips below in the comments section.

    Image Credit: Nebraska Library Commission

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • Put an End to Email Spam

    Oscar the GrouchWe’ve all received them—unsolicited emails from companies we don’t know or care about, usually without an opt-out option. It’s one of my pet peeves, and likely that of your prospects and customers as well.

    While email marketing programs are a cost-effective and measurable way to drive website traffic and sales, build thought leadership, and connect with leads and customers, the benefits quickly disappear when lists aren’t properly managed and communications fail to meet CAN-SPAM requirements.

    To avoid having your emails trashed, below are some quick reminders to help you get the most value out of your campaigns, while being respectful of recipients. 

    Adhere to CAN-SPAM

    CAN-SPAM protects the consumer from unwanted and deceptive business communications, and failing to follow it can result in hefty legal fines. Below are the main requirements for CAN-SPAM compliance.

    • Use accurate and non-deceptive heading information (i.e. “to” and “from” fields) and subject lines.
    • Provide your mailing address and opt-out capabilities within the email.
    • Honor opt-outs.
    • If using a list in which recipients did not opt-in or double opt-in, you must also clearly disclose that your message is an ad.

    Note: You’re liable for the above even if a third-party sends the emails on your behalf.

    Keep in mind that the law affects all commercial messages—even when they aren’t sent in bulk.  In fact, inspired by a Daniel Burstein (@DanielBurstein) tweet, PR 20/20 now includes opt-outs in all pitches to reporters and bloggers.

    Media Tweet

    Don’t Rely on Third-Party Lists

    While it is enticing to use third-party lists to quickly expand your company’s reach, doing so can put your entire email-marketing program and brand at risk. This is because these individuals never opted in to receive communications from you, and are much more likely to send your email to the spam folder. 

    According to MailChimp, “If you send emails to a list, and you get an unusual amount of SPAM complaints (more than 1 out of 1,000), ISPs will begin blocking future emails from your company.” This could negatively affect the delivery of all emails your organization sends.

    For this reason, it’s against the majority of providers’ terms of use to upload and send to third-party lists. Check out the policies from MailChimp, Constant Contact and iContact as examples. 

    Develop Your Own Opt-In Lists

    The most successful campaigns will be those based on your own opt-in lists of recipients, who have requested communications from your company. Below are some tips for building this database.

    • Add enticing calls to action and lead forms on your website. In addition to traditional contact pages, consider placing content pieces such as eBooks or whitepapers behind forms, if lead generation is a primary objective.
    • Set up automated lead-nurturing campaigns to tie directly to site lead forms, with content tailored to recipients’ interests. This is especially helpful when trying to move leads through the buying process.
    • Collect business cards at tradeshows, conferences and events of those people who would like to get more information from your organization.
    • Consider paid advertising programs, such as Google AdWords, which direct visitors to landing page on your site.
    • Start an e-newsletter by placing a sign-up form on your website.

    Note: Ensure that people understand they are opting to receive later information from you. Clearly disclose how their contact information will be used, including the types and frequency of communications.

    Remember that management of the list is just as important as initial development. Therefore, be sure to consistently remove opt-outs and cold leads that you have not interacted with in more than 12 months. For more email marketing best practices, see E-newsletter Programs: Tips and Best Practices.

    How Are You Fighting Spam?

    What steps do you take to ensure that your emails are targeted and relevant to recipients? Share your experiences in the comments below.

    Image Credit: adamfarnsworth

  • How Marketing Can Support the Sales Process

    Peanut Butter and JellyThe goal of most marketing activities is to drive leads, which will convert to new customers and grow the business. To do this effectively, however, a deep integration between marketing and sales is needed, and it starts with shared information and processes. Below are three steps to ensure that marketing best supports the sales process. 

    1) Get Everybody on the Same Page

    Even though sales may not be involved in the execution of the program, sales should be involved in a number of ways: sharing their point-of-view, sharing thoughts for messaging, and sharing what they are hearing in the marketplace.” — David Kirkpatrick (@davidkonline), B2B How-To: 5 Lead Nurturing Tactics to Get from Lead Gen to Sales-Qualified

    If you haven’t already, identify clear responsibilities, processes and goals to sync your marketing and sales efforts. To accomplish this, we recommend holding a meeting with key players from both marketing and sales to discuss:

    • What does your existing lead database look like? What customer relationship management (CRM) system is used, and how is lead information updated within it?
    • What baseline data can be used to effectively forecast marketing and sales goals?
    • What is the standard or average length of buying process from first interest to close?
    • What current processes are in place to follow up with new leads? What material does the sales team already share with its new and existing leads, and what schedule (if any) does that process follow?
    • How do customers find your company, or do you find them?
    • What drives initial conversations? What problems are buyers facing?
    • What are common questions and roadblocks that your buyers face at different stages of the sales cycle?
    • What language do prospects use to describe their challenges and possible solutions?
    • How qualified are existing and target leads?
    • At what point does a lead get turned over from marketing to sales? Will there be any overlap?
    • Once a lead becomes a customer, how can we stay in touch with them to turn the customer into a brand ambassador?

    Use the insight gained from these discussions to align lead-outreach efforts, determine messaging, establish common tracking and reporting systems, and identify areas for improvement in the marketing-sales handoff. By working together, you’ll be better equipped to move interested, qualified leads through the sales funnel.

    2) Align Content Marketing with the Buying Cycle

    Based on industry research and discussions with your sales team, marketing can create content for common stages that answers frequent questions along the buying cycle.

    As Ardath Albee (@ardath421) explains in Less is the New More, If you truly know what questions your prospects need answered to take the next steps in their buying process, your efforts can be minimized by creating the content that delivers the right information at the right time.”

    For example, thought-leadership pieces on industry trends are often successful for creating awareness and bringing users into the sales funnel, while case studies or solution-specific content are better for leads toward the middle/bottom of the funnel. With the right content, you can guide prospects from initial touchpoint to close by giving them the exact information they need at each stage of the process.

    Content distribution can be handled by marketing, sales or a combination thereof, depending on what makes the most sense for your organization and what marketing/sales software you have access to. Just be sure that both parties are aware of their responsibilities, and the actions of the other department to ensure a seamless, consistent experience for your leads.

    3) Develop a Process for Shared Data and Reporting

    Another key way that marketing can arm its sales team is by providing lead intelligence gathered during the qualification stage. This includes everything from contact and demographic information, to areas of interest and level of engagement. Insight can be captured and tracked using marketing software and/or CRM systems.

    Lead behaviors like form completions, content downloads, event attendance, viewed web pages and more can help the sales team get a clearer picture of each prospect’s individual interests and challenges. As a result, sales is better able to tailor their conversations and prioritize follow up, spending time on the most qualified leads for more closes.

    That being said, it’s important to establish a process for sales to give marketing feedback as well. With insight into sales data—such as conversions, customer lifetime value, revenue generated and more—marketing can refine its strategies to continually deliver the most qualified leads.

    Your Sync-up Strategies?

    What steps have your marketing and sales teams taken to sync activities and drive leads through the buying process? Share your strategies below.

    Related Posts

    For more information, check out these related PR 20/20 posts:

    Authors:

    • Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.
    • Jessica Donlon is also a consultant at PR 20/20. Connect with Jessica on Twitter @JessicaDonlon.

    Stay updated: Subscribe to the PR 20/20 blogcheck us out on Facebook or follow the team on Twitter.

  • How to Create a Content Distribution Strategy

    Content DistributionYour content is written for results—strategic, brand-centric, buyer-persona focused, optimized for search engines, technically sound and creative. But, what comes next? After a piece is published, how do you get it into the hands of your target audiences?

    Successful distribution requires an integrated strategy that looks at all aspects of your marketing and sales programs, from your website to sales pitches. With a holistic view, you are better able to identify opportunities to drive exposure and readership, and in turn leads and loyalty.

    Website and Search 

    Before active content promotion, it’s critical to make sure back-end hosting and website integration is set up properly, and optimized for conversions, visibility and analysis.

    • Where will the content be housed on your website? For example, it could be placed within a resource section, your blog, related product pages or a combination thereof. Consider where visitors will logically look for it and places it can serve as a supporting resource.  
    • What keywords do your target audiences use when searching for related information? Integrate these phrases into your content and their accompanying landing pages to help them get found online. 
    • How will you track performance? Install analytics to track online metrics such as page views, social shares, bounce rates, leads, downloads and inbound links. Use intelligence gathered for future resource planning and to make campaign updates based on performance.
    • Should you use a lead form? Downloads go up 20-50% when visitors aren’t asked to provide personal information, according to David Meerman Scott (@dmscott) in New B2B Lead Generation Calculus. Lead forms may also reduce shareability. However, if your main goal is to generate contact information, then a form may be a good idea.
    • How should the form be set up? If using a lead form, you’ll want to consider what form fields to include, the confirmation page, and how you’ll follow up with leads captured.

    Social Media

    Content and community go hand in hand. Give your content legs by sharing it with your network of followers on social media. Consider:

    • What networks will get the most value out of your content and what is the best way to reach them? Example tactics include social status updates, pitching influencers, and linking to content in blog comments and answers on Q&A sites.
    • What incentive does somebody have to share your content? Depending on your goals, it might make sense to use rewards or contests to drive readership.

    Public Relations 

    Reach new audiences with your content by integrating it with your PR strategy, and pitching it to media, bloggers and industry influencers.

    • Which reporters and publications frequently discuss the subject matter? Consider reaching out to them with a targeted pitch and link to your content.
    • Does your content align with media editorial calendars? Sync your internal editorial calendar with that of your target publications to maximize opportunities.
    • Is there an opportunity to pitch guest articles based on the content topic? If so, be sure to provide a link to your resource using optimized anchor text, within your submission.
    • Does the content align with any upcoming conferences or events? Find ways to integrate it into your speaking presentation, booth or other event materials.

    See How to Use Content to Propel Public Relations for more on content and PR.

    Content Marketing

    Sometimes there are opportunities to cross-promote your content within other assets. Look for synergies between the multiple pieces of content you create and capitalize on them.

    • Have you published similar content before? Think of ways to tie content pieces together to support one another. Can you add a related resources section? Is it appropriate to update the call to action within one piece to promote the other?
    • How does this content fit within current campaigns? Can you use it within your lead-nurturing programs, e-newsletter, monthly magazine, annual report, etc.?

    Advertising

    Depending on your budget and the aggressiveness of your promotional strategy, you may also want to consider paid advertising to drive readers.

    • Are there associations, websites, publications, etc. in which it would make sense to promote your content? Take advantage of their partnership and available advertising opportunities.
    • Should you launch a Google AdWords campaign? If so, think about landing pages, keywords, budgets, monitoring and reporting.

    Sales Integration

    Content can help move leads through the buying process. Take the time to educate your sales team on what content is available and how it can help them meet their goals.

    • Does your sales team know the value of the content? Share with them who the content is intended for and how it can help those individuals move along the buying process.
    • Do they have easy access to content? Make sure sales knows what content is available, and where to find it on internal servers and on your site to share with prospects.
    • Is content in the proper format? If your sales team frequently does onsite meetings, you may want to convert online materials into print. Alternately, if on the go, an iPad friendly design may be ideal.

    How Do You Promote Your Content? 

    What items do you consider when developing your content distribution strategy? What tactics have you found successful? Share your thoughts below.

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • Gamification: Making Marketing Fun!

    Playing Pretty Pretty PrincessI love games—everything from Words With Friends to Fruit Ninja—and considering people play 407 million hours per month of online games, I’m not the only one. According to Nielsen, games are the second most popular online activity after social networks, ranking even higher than email.

    In addition, Gartner estimates that “by 2014, a gamified service for consumer goods marketing and customer retention will become as important as Facebook, eBay or Amazon, and more than 70 percent of Global 2000 organizations will have at least one gamified application.”

    So, what does this mean for marketers that want to connect with audiences using game mechanics? Let’s take a look at the opportunities available.

    What is Gamification?

    Gamification is when you employ gaming techniques to non-game environments to better engage target audiences.

    According to Gartner’s Brian Burke (@brian_burke) in What’s Next: The Gamification of Everything, “game mechanics have been applied to engage people, change behaviors and innovate in many different fields including innovation management, health, training, employee performance, and even social issues.”

    It’s also a trend growing in popularity. As pointed out by Russell Sparkman (@fusionpark) at Content Marketing World, interest has increased steadily throughout 2011, as evidenced by Google Insights.

    Global Web Search Volume for "Gamification" from Oct. 2010 to Oct. 2011

    Gamification Interest

    But, how does gamification fit within your marketing mix?

    Gamification and Marketing—Start with a Strategy

    As outlined in the Marketing Pilgrim article Using Gamification in Your Business, games can “activate communities, build trust and loyalty in a company and its products, communicate progress and level of expertise, and demonstrate status and rank.”

    Therefore depending on your goals, there may be opportunities for your organization to use game mechanics such as points, progress bars, badges, leaderboards and challenges to better connect with and engage audiences. For example, Foursquare badges can be used to stimulate interaction with brands and drive purchases, sites like Lockerz reward visitors for taking specific actions, count-down clocks on private sales sites drive impulse purchases, and leaderboards are often a staple on fundraising sites to stimulate competition and acknowledge top achievers.

    However, gamification is not for everyone. First, evaluate whether it makes sense within your particular industry and target market, and how it will fit within your larger marketing strategy. Understand why you are interested in gamification, and what you hope to achieve. We recommend asking yourself the following questions:

    • What are your organizations' goals? For instance, are you lookng to increase customer loyalty, drive purchases or build brand awareness?
    • What audiences are you trying to reach? What are their interests, and where do they interact? Are they likely to play a game?
    • What acitions do you want these people to take?
    • Can gamification help you reach those goals and audiences? 
    • How does the game tie in with your company's brand, product and/or service? For example, if you sell lawn care products, maybe your game teaches individuals how to garden.
    • How will gamification fit within your larger strategy and ongoing marketing tactics?
    • How will the game be built? Will the game experience take place within an existing platform, such as Facebook, Foursquare or Twitter, or will it be a truly custom-built solution?
    • What will make people want to play or participate? What incentive is there for them?
    • How will the game be promoted to target audiences? 
    • How will success be measured? What activities can you track to determine ROI?

    If you choose to move forward, Adam Kleinberg (@adamkleinberg) provides a solid step-by-step implementation approach, as well as example companies using gamification successfully in Mashable’s HOW TO: Gamify Your Marketing.

    Your Thoughts?

    • Have you integrated gaming theory into your marketing strategy?
    • If so, what results have you seen? If not, what’s holding you back?
    • Where do you think gamification fits within today’s marketing mix?

    Related Resources

    For more on gamification, check out the following resources:

    Image Note: Yes, that’s me playing Pretty, Pretty Princess—my favorite game of all time. What’s a better incentive than a tiara? :)

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • Lessons from Content Marketing World 2011

    Content Marketing World 2011The inaugural Content Marketing World event was held in Cleveland last week, gathering more than 600 marketers just blocks from our downtown office.

    From the Rock and Roll Hall of Fame opening reception to Kevin Smith’s (@ThatKevinSmith) closing keynote, it was an all-around rocking event. Special thanks to Joe Pulizzi (@juntajoe) for a job well done!

    Key Content Marketing Takeaways

    Below are key content marketing takeaways from the PR 20/20 team members in attendance:

    Paul Roetzer: In his comedy show, Kevin Smith said, "You can't fail at self expression.” I think this is a great message for people to take chances with their content. Stop worrying about what other people think, or whether they approve of what you do.

    Christina Capadona Schmitz: Design and presentation of your content matters. It doesn’t have to be the most crazy and expensive design work, but it does need to be professional, clean and creative. Another key message was that real-time marketing must be combined with a plan, and vice versa. You’ll achieve the most success when the two are coupled.

    Laurel Miltner: Ardath Albee (@ardath421) discussed the importance of developing content that improves the buyer experience. After bringing people in, marketers need to 1) deliver on promises by making sure that content addresses the issues it is optimized around, and 2) use content to answer key questions that prospects tend to have at different points in the decision-making process. This is particularly crucial in complex industries with longer sales cycles.

    Christy Barksdale: As explained by Rob Pasquinucci (@pasquinucr1), content marketing that leverages internal audiences is just as important as that which reaches external audiences. Using tactics such as sharing customer stories and interviews with company executives helps to build brand consistency and develop brand advocates.

    Laura Pinter: “You are what you publish," as said by David Meerman Scott (@dmscott). If you publish intelligent, thought-provoking pieces, chances are that's how people will view you. Don’t be the person that pushes out random nonsense, just to publish something.

    Me (Tracy DiMarino): I loved how Regina Brett (@ReginaBrett) advocated for using rich descriptions and details in your writing to make it more appealing to readers. When writing, tap into all the readers' senses—sight, smell, touch and hearing—to draw them into the story with words. For example, use "ragged Bible with Scotch tape to keep Corinthians from falling out" instead of "worn Bible."

    Your Thoughts?

    What were your favorite content marketing lessons? Post them in the comments section below.

    Image Note: Paul moderating a panel at Content Marketing World 2011.

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

  • How to Staff an Inbound Marketing Agency

    PR 20/20 TeamI’m impressed on a daily basis with the caliber of talent my colleagues possess, and their commitment to the agency and each other. In addition, over the past two years, I've grown and learned so much professionally—just by being part of the PR 20/20 team.

    Wondering how we created such a strong agency culture?

    Last Thursday, PR 20/20 CEO Paul Roetzer (@paulroetzer) participated in a webinar for the HubSpot VAR network with Patrick Shea (@mpatrickshea) on how to staff an inbound marketing agency. In it, he offers personal experiences and insight into how he built our team.

    Below are my notes from the session. Watch the full video below for additional questions and responses directly from Paul.

    How Do You Determine When to Hire?

    The trick in determining when to hire is being able to predict how much work will come in each month, and knowing where your capacity benchmarks are. For example, each consultant at PR 20/20 has a capacity of 120-140 client hours each month. From there, you can figure out if you are going to exceed capacity levels in the foreseeable future, and whether you need to hire.

    Accurate forecasting requires predictable workflow. Over time, it becomes incredibly difficult to scale an agency on project work since you don’t have a recurring revenue stream. Campaign based work gives you a more stable flow of business, not only from a revenue standpoint, but also for forecasting purposes, both of which help with hiring decisions.

    What’s Your Advice for Working with Contractors?

    If you’re going to outsource services to contractors, the key is building a provider network of trusted partners that excel in areas your agency doesn’t have core competencies. For example, we work with partners for graphic and web design, and don’t support these areas in-house.

    Look for financially stable organizations with similar processes and philosophies on business and customer service.

    What are the Key Traits of Top Talent?

    Inbound marketing requires hybrid professionals that can plan and execute integrated plans. These individuals are trained to deliver services across search, mobile, social, content, analytics, web, PR and email marketing. They provide complete solutions that used to require multiple agencies and consultants.

    Specific traits desired include: passionate, analytical, strategic, intrinsically motivated and tech savvy. Regarding skills, writing is a top priority.

    What’s the Division of Labor at PR 20/20 Look Like?

    Consultants at PR 20/20 plan and activate entire campaigns, managing each piece along the way. These consultants typically run one to two accounts and support an additional one to two.

    Client campaigns are staffed by a minimum of two people, including an account manager who acts as the main client contact and lead strategist, and support person to assist in production and tactical delivery. Depending on the campaign scope, the core account team may be larger.

    Learn More…

    Watch the complete video from HubSpot below for additional questions from attendees, and more tips and suggestions from Paul on staffing an inbound marketing agency.

    Also, check out chapter three—Talent and Team—of Paul’s upcoming book, The Marketing Agency Blueprint, for more in-depth information on the above topics.

    Tracy DiMarino is a consultant at PR 20/20, a Cleveland-based inbound marketing agency and PR firm. Follow Tracy on Twitter @TracyDiMarino.

    Stay updated: Subscribe to the PR 20/20 blog, check us out on Facebook or follow the team on Twitter.

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